Policies and Shipping

Ordering Topical Anesthetics online is for *Licensed Professionals Only*. If you are a collector, please contact your tattoo artist and have them order the best product for your procedure.

Using your credit card or PayPal is the best way to order. It is fast, safe and eliminates errors common with telephone orders. We will hold your order until payment arrives. SORRY, BUT WE DO NOT SHIP C.O.D. DELIVERIES.

When using a credit card, please verify that your credit card billing address information is correct. Incorrect information can cause the charge to be rejected. If you are using a credit card issued in a country outside the USA, please make sure that your card can be used internationally.


Order Information

Orders received before 2:00pm Pacific time will be filled and shipped that business day.

Orders received on Friday after 2:00pm will be processed and shipped on the following Monday or next business day.

All orders placed on the weekend will be processed and shipped on the following Monday or next business day.
If an order is placed on a holiday it will be processed and shipped on the following business day.

Please make note of the shipping choices and charges associated with your order. The default shipper is UPS Ground – a street address is required, they do not deliver to PO Boxes. Please make a notation in the shipping comments if you need special handling (i.e.: Deliver After Noon, etc.)

No UPS Ground shipping to Alaska, Hawaii or Puerto Rico. We ONLY ship via Priority mail or UPS air (Next Day or 2 Day).

APO orders are shipped via Priority mail. Please be sure to include your full name and rank.

All rates are US Dollars (USD).


UPS Ground shipping (Continental USA only):

Orders up to $ 99.00 = $ 13.00

$ 100-149 = $ 15.00

$ 150-199 = $ 17.00

$ 200-249 = $ 19.00 continuing up by two dollar increments.

Not available for shipping to Alaska, Hawaii or Puerto Rico.


UPS 3 Day Select (Continental USA only):

For orders up to $ 99.00 = $ 25.00

$ 100-149 = $ 27.00

$ 150-199 = $ 29.00

$ 200-249 = $ 31.00 continuing up in two dollar increments.


UPS 2nd Day Air (USA rates):

For orders up to $ 99.00 = $ 32.00

$ 100-149 = $ 35.00

$ 150-199 = $ 38.00

$ 200-249 = $ 41.00 continuing up in three dollar increments


UPS Next Day Air Saver (USA rates):

For orders up to $ 99.00 = $ 49.00

$ 100-149 = $ 54.00

$ 150-199 = $ 59.00

$ 200-249 = $ 64.00 continuing up in five dollar increments


International Shipping Information

International and Canadian orders will be shipped by the United States Postal Service*. Orders can take up to 3 weeks for delivery.

IF YOUR COUNTRY IS NOT LISTED IN THE WEBFORM, WE DO NOT SHIP THERE.

International Shipping: The International shipping rate is a flat fee of $ 45.00 USD for up to four pounds.

Canadian Shipping: The Canadian shipping rate is a flat fee of $ 30.00 USD for up to four pounds.

*UPS is available for International orders, by request only. Shipping costs will be determined on the order at the time of sale. You will be contacted via email with your options and estimated delivery dates. If you have paid using PayPal, we will send you an invoice through their system for the additional funds. Your order will not be processed until we receive your approval for the shipping rates and payment is received. Please note that customs fees and tariffs will be your responsibility.


Return / Refund Policy

Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt please contact us immediately after your package arrives for a return authorization claim number. Shipping charges will not be refunded. Returned products must be in absolutely new and unused condition for refund.

OPENED PRODUCTS AND WRITTEN MATERIALS ARE NOT RETURNABLE. UNOPENED PRODUCTS ARE RETURNABLE WITHIN 30 DAYS OF INVOICE DATE, SUBJECT TO A 10% RESTOCKING FEE.


Privacy Policy

We at Dermal Source respect your privacy and value the relationship we have with you. Your visit to this website is subject to this Privacy Policy and our Terms and Conditions. Dermal Source will not share or sell any of your private information with third parties. Your information will only be used by Dermal Source to process your order, contact you regarding your order, or contact you regarding future sales and/or promotions.

Terms and Conditions

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Dermal Source provides the content and services available on the Site to you subject to the following terms and conditions, our Privacy Policy and other terms and conditions and policies which you may find throughout our Site. By accessing or using the Site, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms and Conditions.

The products and services available on the Site, and any samples thereof we may provide to you, are for personal use only. You may not sell or resell any of the products or samples thereof, you receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any order to be filled or products or services to be provided to you that we believe, in our sole discretion, may result in the violation of our Terms and Conditions.

We attempt to be as accurate as possible when describing our products on the Site; however, to the extent permitted by applicable law, WE DO NOT WARRANT THAT THE PRODUCT DESCRIPTIONS, INFORMATION OR OTHER CONTENT AVAILABLE ON THE SITE ARE ACCURATE, COMPLETE, RELIABLE, CURRENT, OR ERROR-FREE.

The works of authorship contained in this Website, including but not limited to all design, text and images, are owned by Dermal Source, and may not be copied, reproduced, transmitted, displayed, performed, distributed, rented, sub-licensed, altered, stored by subsequent use or otherwise used in whole or in part in any manner without Dermal Source prior written consent.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products or information available through this website meet your specific requirements.

You may not create a link to this website from another website or document without Dermal Source prior written consent.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.